Medical Records & Health Information Management
At MedicalOne Health, we maintain patient health information in strict accordance with HIPAA privacy standards.
How to Request Records
To support the security of Protected Health Information (PHI), all requests must be submitted via our secure fax line or through an authorized clinical portal.
By Secure Fax: 925.350.0156
Mailing Address: 3012 Lone Tree Wy Ste 200, Antioch, CA 94509
Administrative Inquiries Only:
For general office questions, you may contact victoria@medicalonehhh.com. Please note: To protect patient privacy, do not send Protected Health Information (PHI) or clinical documents via standard email.
Required Documentation
Please include the following with your request to prevent processing delays:
A signed Patient Authorization for Release of Information.
The specific dates of service required.
The name and contact information of the requesting facility or individual.